![]() ![]() They don't handle their own customer service, they delete all inquiries from social media, and their review affiliates delete negative comments from their blogs. We're waiting to hear back from Nectar but I honestly don't expect anything from them at this point. So that's where we are today, a month after placing our order. April 7th - Called Nectar callcenter, told they don't know what's going on, but that they'll send a fax (WHAT YEAR IS IT?) to Nectar and will call us back.( Photo of promise of Nectar Pillows on the website vs. Pillows are by a brand called Mlily, not Nectar. April 7th - Box from Nectar arrives with two pillows.April 7th - Tracking still says "info sent to FedEx".Found out Nectar outsources their calls to a callcenter where no one knows anything about orders and can't look them up. April 4th - Called Nectar to tell them what we were told by Fe圎x, told FedEx was wrong.April 4th - Called FedEx, told it was a two item shipment, but they only had one item.April 2nd - Called to find out why tracking hasn't updated from "info sent to FedEx".March 31st evening - Called to find out wtf was happening, told to disregard cancellation email.March 31st evening - Received cancellation confirmation.March 31st afternoon - Received shipping confirmation and tracking number, delivery date of 4/7.Told additional $25 would be credited (it never was). Also asked for additional credit since we found out others were receiving a larger discount than advertised. March 30th - Called Nectar to find out why mattress hadn't been shipped.March 24th - Received email saying mattress would ship on 3/29.March 18th - Received email saying mattress would ship on 3/26.March 8th - Received follow up email saying mattress would ship on or before 3/24. ![]() March 8th - Ordered, told mattress would ship on or before 3/17.I've posted in a couple threads, but here's the whole situation: In case anyone was thinking of buying Nectar - DON'T. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |